Frequently asked questions

• I have not received my order yet. What should I do?

  You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on www.intimissimioutlet.shop, you can directly access the Follow your order/Make a return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

• I need help with placing an order, what can I do?

  Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link). We kindly ask you to send us the following information:
  - list of products that you want to order (quantity, color, size)
  - contact details (name, surname, email address, phone number)
  - delivery details (full address for home delivery or store).
  If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy. .

• I have just made an order online and want to change it, what can I do?
• Can I return items bought online?

  Yes, you can always change your mind on www.intimissimioutlet.shop and return the items free of charge through the return online procedure that you can find on your Follow your order/Make a return page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.

• I bought an item online, but it is defective and I would like to return it. What should I do?

  We are sorry to hear that you have experienced an issue with one of our products.
  In accordance with the applicable regulations, if we determine that the product is non-compliant, you are entitled to receive a refund of the amount paid for the non-compliant product. Alternatively, if you return the non-compliant product to one of our stores, where available, you may choose to have the product replaced with another item available in the store.
  For further information on the legal guarantee, please refer to our Terms and Conditions of Sale and Legal Guarantee.

• How will I receive my refund?

  The refund will be made as soon as possible, no later than 14 days from your return request (for orders made with a Credit Card and PayPal and provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store or to the courier.

• Do you offer Gift wraping service?

  While placing your order, you can choose which items to put in the gift box. However, it is not possible to select more than one gift box per order. To include other items in another gift box, we recommend placing a new order. In any case, you can add the DIY kit option (Self Kit to package items at home) and add the required amount to the items you want to package. We remind you that you can both choose the Gift wrapping option and add the DIY kit to the same order.

• How and when can I contact Customer Service?

  Für Unterstützung schreiben Sie an info@intimissimioutlet.shop. Customer Service is active from Monday to Saturday*, all year long except the following holidays:
  
  January 1st
  January 6th
  Easter Monday
  May 1st
  May 30th
  Corpus Christi
  August 15th
  November 1st
  November 18th
  24-25-26 December
  December 31st
  
  * The aforementioned times may be subject to change during periods of intense activity.

• How much does shipping cost?

  Shipping is free when the merchandise total after discounts is €40 or more. Below €40, shipping costs €5.40. Shipping charges do not count towards the threshold. Estimated delivery is 7–15 days. No membership is required.

• What is the delivery time?

  Orders are delivered to the address provided at checkout, with estimated delivery in 7–15 days.

• Which countries do you deliver to?

  We deliver throughout Europe. Delivery to the United Kingdom, Ukraine, Spain and Romania is currently unavailable.