You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with www.intimissimioutlet.shop, you can directly access the Follow your order/Make a return section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery).
If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.

Shipping is free when the merchandise total after discounts is €40 or more. Below €40, shipping costs €5.40. Shipping charges do not count towards the threshold. Estimated delivery is 7–15 days. No membership is required.

Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery).
If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.

www.intimissimioutlet.shop sells all products in perfect conditions, so if you receive an exceptionally defective item, you can make the return procedure and contact immediately our Customer Care.

If by mistake you received an item that you didn't request, please contact immediately our Customer Care.